Service

Services & Support

Steel sourcing challenges often lie not in the product itself, but in material selection, processing, inspection, and documentation. We standardize these into services to reduce early communication and late rework.

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24hInquiry & Technical Support Response

6itemsStandard Services

5–15%Nesting & Cutting Material Utilization Improvement

100%Batch Inspection Coverage

Six Standard Services

SELECT

Material & Standard Confirmation

Recommend grades and standards by working conditions, explain trade-offs and alternatives to avoid "buy first, change later".

CUT

Custom Processing

Cut-to-Length, Slitting, CNC Cutting, Beveling, Drilling & Coating, Cut-to-Drawing, Less On-Site Rework.

Inspection & Warranty

Batch Inspection with COA / MTC, Third-Party Witness Sampling & Retest.

LOGISTICS

Logistics & Shipping

Booking, Port Consolidation, Loading Supervision & Transport Plans, FCL, LCL & Breakbulk Available.

DOC

Export Documents

Commercial Inspection, Certificate of Origin (FORM E, etc.) & Market Access Certificate Support.

AFTER

After-Sales & Claims

Arrival Inspection Support, Quality Claim Handling & Closed-Loop Improvement, Response Within 24 Hours.

Custom Processing Capabilities

Process	Available Range	Typical Tolerance / Notes
Cut-to-Length	Thickness 0.3 – 25mm, Length as Required	Length Tolerance ±3mm, Multi-Roll Leveling
Slitting	Width on demand, minimal edge trim	Burr and camber controlled as required
CNC Cutting	Flame / Plasma / Laser	Nesting per part drawings, utilization up 5 – 15%
Beveling & Drilling	V / X / K bevels, 3D drilling	Per component drawings, piece-by-piece inspection
Bending & Forming	Radius and angle per drawings	Material and thickness required for springback calculation
Surface Treatment	Shot blasting + painting / hot-dip galvanizing	Sa2.5 or above, film thickness per project requirements

Machined parts must be providedDrawings or cutting lists(Specs, length, quantity, bevel and hole requirements). Without drawings, process to general requirements, but tolerances follow standards.

Service Process

Requirements & Drawings

Confirm product, quantity, standards and processing requirements; provide drawings or lists.

Plan & Quote

Provide processing plan, tolerance details, material utilization and quote.

Confirmation & Scheduling

After plan confirmation, lock scheduling and lead time; make a sample first if needed.

Processing & Inspection

Process per plan and inspect item by item; issue inspection records.

Packaging & Shipping

Choose packaging by transport mode; ship after port consolidation and loading supervision.

Arrival & Follow-up

Support arrival acceptance; follow up after use and record improvements.

Service FAQ

It includes cut-to-length, slitting, CNC cutting, beveling, drilling, bending, shot blasting and painting. After receiving drawings or a cutting list, we first provide a processing plan and tolerance specifications, and arrange production after confirmation.

Yes. We handle commodity inspection, certificates of origin (such as FORM E), third-party pre-shipment inspection, and assist in preparing test reports and documents required for SASO, SONCAP and other market access files.

We provide live video connection to the workshop, covering steelmaking, rolling, finishing and quality inspection. You can specify batches and inspection processes to view. We recommend booking 2 days in advance so the relevant processes can be scheduled online.

Please provide feedback promptly after arrival and keep the original packaging and markings. We usually respond within 24 hours, first check the heat number and inspection records, and if necessary arrange a joint third-party re-inspection, then provide a solution for return, replacement, replenishment or price reduction.

Regular specifications in stock take 7 – 15 days; future production orders take about 25 – 40 days; custom processing adds 5 – 10 days on top of that. The specific lead time is confirmed at quotation based on capacity and shipping schedule and written into the contract.

Full-container exports usually start from one 20 ft container (about 20 – 25 tons); LCL trial orders can start from 5 tons. Processed parts are calculated per project batch. We recommend providing a usage list for confirmation.

Need a Quote or Technical Support?

Tell us product, material, specs, quantity and destination port. FOB / CIF quote within 24 hours.

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